At Carpetland, we are committed to protecting your privacy in compliance with the New Zealand Privacy Act 2020. This Privacy Policy outlines how we collect, use, store, and disclose your personal information.

1. Information We Collect

We collect the following personal information:

• Name

• Email address

• Phone number

• Address

2. Purpose of Collection

We collect and use your information primarily for:

• Providing quotes and customer service

• Marketing and promotional communications

• Processing transactions and managing client accounts

• Debt collection agencies, if necessary, for managing overdue accounts

3. Storage and Security

We store your information securely in Dropbox and local storage systems. We are committed to maintaining safeguards that protect your personal information against unauthorized access, loss, or misuse.

4. Sharing of Personal Information

• For the above purposes we may disclose your personal information to organisations outside us, including:

• Contractors and service providers to whom we may outsource the services we provide including:

  Customer enquiries
  Invoicing and debt collection
  Mailing systems
  Transport services
  IT Services
  Complaint investigation
  Market research
  Promotion development and administration

  (Any disclosure is limited to that required to provide you with the services we have outsourced and any party to whom we outsource is required to comply with all relevant laws including the Privacy Act 1993);

  Your representatives (e.g. legal advisers);
  Our credit insurers and credit providers for credit related purposes such as credit-worthiness, credit rating, credit provision and financing;
  Credit reporting and fraud checking agencies;
  Our professional advisers, including our accountants, auditors and lawyers;
  Government and regulatory authorities and other organisations as required or authorised by law;
  Organisations involved in:
  A transfer/sale of all or part of our assets or business (including accounts and trade receivables)
  Managing our corporate risk and funding functions (e.g. securitisation).

5. Access and Correction

You have the right to access and correct the personal information we hold about you. To request access or make corrections, please contact us at:

• Phone: 09 534 4000

• Email: [email protected]

6. Retention of Information

We retain personal information indefinitely to support long-term customer relationships and ongoing service. If you wish to have your information removed, please contact us, and we will address your request per legal and operational requirements.

7. Contact Us

If you have any questions about this Privacy Policy or concerns about how your information is managed, please reach out to us:

• Phone: 09 534 4000

• Email: [email protected]